Agents can quickly add or update customer records with RPA. They can also edit the
on other systems with a mouse click.
RPA can automate the process of sending the Sales & Order information from ERP to CRM
notify the salesperson.
RPA can be used to validate identity, unlock accounts, reset password credentials and
it back to users.
RPA can create new accounts across multiple systems and applications.
RPA can raise incidents/change requests by creating and updating tickets. These tickets
be made from email or can also be auto-created with inputs from monitoring systems.
RPA can follow up on incidents with users and report tickets to the concerned
RPA can close tickets after follow-up if the users indicate the incident has been
or there is no response after repeated follow-up.
RPA can drive actions in external systems (supplier, partner, or customer) or even
systems with a non-disruptive integration.